Privacy Policy

1. Introduction

Citability (“we”, “us”, “our”) operates the citability.ai website and platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

• Account registration details (name, email address)
• Domain names and URLs you submit for scanning
• Payment information (processed by our payment provider)
• Communications you send to us

2.2 Information Collected Automatically

• Usage data (pages visited, features used, timestamps)
• Device information (browser type, operating system)
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform
• Process domain scans and generate visibility reports
• Send you service-related communications
• Improve and personalise your experience
• Analyse usage patterns to improve our service
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers — hosting, analytics, payment processing, and authentication partners who assist in operating our platform
• Legal requirements — when required by law, regulation, or legal process
• Business transfers — in connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. We may retain certain information for legitimate business purposes or as required by law. Scan results and domain analysis data are retained to provide historical reporting and trend analysis.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

8. International Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].